RTO : Procon Training (RTO Code 45534
Type : Internal
Applicable Standards : Standards for Registered Training Organisations 2015 All state and
territory funding contracts
Authorised By : CEO
Effective Date : 1 January 2021
Version : V2.0
Procon Training is entitled to charge fees for services provided to students undertaking training and assessment that leads to a nationally recognised outcome. These charges are generally for items such as course materials, student services and training and assessment services.
Procon Training is required to collect, use, store and disclose a range of personal information on students, employees and a range of other stakeholders. Procon Training complies with the Privacy Act 1988 (C’Wlth), including the 13 Australian Privacy Principles (APP) as outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (C’Wlth). Procon training is committed to maintaining the privacy and confidentiality of its RTO personnel, RTO contractors, third party and participant records
Our Cancellation policy is subject to the following conditions:
All refund decision may be reviewed upon appeal as per the company’s complaints and appeals process available in the student handbook.
In all other circumstances Procon Training will:
CLAIMING A REFUND
All refunds will be paid as soon as possible and no later than 5 working days from an approved cancellation / withdrawal notification. All Refunds made to Procon Training will incur an administration fee of $50 with any refunds to be paid into the account they were withdrawn from.